Support
Write to us and a person will read it. We answer within two working days.
Reporting objectionable content
The fastest route is inside the app: open the post, comment or review, tap the actions button, and choose Report. Reports go straight to our moderators and are private — the author is never told who reported them. You can also block a member from the same menu.
We aim to act on reports of objectionable content within 24 hours. If something is urgent, email us with a description of the content and where you saw it.
Deleting your account
Open the Profile tab in the app and choose Delete account. Deletion is scheduled straight away and completes after 30 days, so you have time to change your mind — sign back in during that window and choose to cancel.
When it completes, your account, email address, profile, saved shelf and block list are erased. Posts and reviews you wrote stay in the community without your name attached, so other members' conversations remain readable. If you want that content gone too, delete it in the app first, or email us and we will remove it.
Common questions
Do I need an account?
No. You can browse the catalog and save scents without an account. The iPhone and iPad app keeps a local catalog for offline browsing; the website needs a connection to load catalog content. Sign in to sync your saved shelf across devices and take part in the community.
A price looks wrong
Prices are recorded from public listings on a particular date and converted to Saudi riyals at a recorded reference rate. They are a reference point, not a quote, and they can go out of date. Always check with the house before buying. Tell us if one looks badly wrong and we will re-check the source.
A perfume is missing, or its details are wrong
Email us the house and the product name. We record catalog corrections against their source, so please include a link to the listing you are looking at if you have one.
Are the scent notes an ingredient list?
No. They are the descriptive notes a house or listing publishes. They are not verified ingredient or INCI lists, and must not be used for decisions about allergies or sensitivities.
My saved shelf did not sync
Check that you are signed in to the same account on both devices. Guest saves stay on the device or browser where you saved them; use the import option to add them to your account. If account sync reports an error, reconnect and try again. Contact us if a save is still missing.
I cannot sign in
You can sign in with email and a password, or use Apple or Google where offered. For email sign-in, use Forgot password? to request a reset link. Never send us your password or a sign-in code. If sign-in still does not complete, email us with the approximate time and the sign-in method you used.
Copyright or trademark concerns
Email us with enough detail to identify the material and your relationship to the rights holder. We respond promptly and remove material where the claim is made out.